Returns & Refunds policy

Cancellation Policy

All orders are considered final once payment has been successfully received. Orders cannot be cancelled after payment has been made, except where cancellation or refund is required under applicable law.

Returns & Refunds Policy

All sales are final. Once payment for an order has been successfully received, the order cannot be cancelled, except where cancellation or a refund is required under applicable law.

We do not accept returns or provide refunds for change of mind, personal preference, failure to review the product description, photographs, condition details, dimensions, or other information provided on the website before placing an order.

Because our products are antique and vintage items, variations in age, patina, color, finish, wear, marks, minor imperfections, and other characteristics associated with age and previous use shall not, by themselves, be considered defects.

If a customer receives an item that is damaged, materially defective, incomplete, materially different from the item ordered, or otherwise qualifies for a remedy under applicable law, the customer must contact us promptly after delivery and provide clear evidence of the issue.

For a claim relating to damage or a defect that was apparent upon opening the package, an unboxing video showing the sealed package from the beginning of opening until the item has been fully unpacked may be required. The customer may also be required to provide clear photographs, videos, photographs of the packaging and shipping label, and any other evidence reasonably requested by us to assess the claim.

The absence of an unboxing video may be taken into consideration when assessing a claim, particularly where the alleged damage could have occurred during opening or handling of the package. However, nothing in this policy is intended to exclude any consumer right or remedy that cannot legally be excluded under applicable law.

Any claim will be reviewed on the basis of the evidence provided and the circumstances of the order. Where a return or refund is legally required and approved, the applicable return procedure and refund method will be communicated to the customer.

Refunds, where applicable, will be processed using the original payment method, subject to the processing time of the relevant payment provider.

For any approved return that is not required by law, the return shipping and related costs may be borne by the customer unless otherwise agreed in writing.

Contact Us

If you have any questions regarding this Returns and Refunds Policy, or wish to submit a claim concerning a damaged, defective, incomplete or materially misdescribed item, please contact us at theroyaleheritagea@gmail.com